Comments on: How Will YOU Respond When a Customer Threatens to Leave? – Part 1 http://janeoutofthebox.com/blog/how-will-you-respond-when-a-customer-threatens-to-leave-part-1/ Jane Out of the Box Wed, 30 Jun 2010 01:24:21 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jane http://janeoutofthebox.com/blog/how-will-you-respond-when-a-customer-threatens-to-leave-part-1/comment-page-1/#comment-182 Jane Thu, 02 Jul 2009 13:25:25 +0000 http://janeoutofthebox.com/blog/?p=204#comment-182 Debbie, I'm glad for your comment. And I agree with you! The article meant to say that Tenacity SHOULDN'T try to "rescue" the customer, but COULD use it as an opportunity to do some research about why the customer was leaving because it may give her ideas for changes that would make her business stronger overall. I'm glad to hear you won't want to "rescue" .... I think your approach is right (to gracefully release them), but do think it's a great idea to learn what we can from lost customers to see if there's an insight that helps us grow/improve. Please keep your feedback coming! Michele Debbie,

I’m glad for your comment. And I agree with you!

The article meant to say that Tenacity SHOULDN’T try to “rescue” the customer, but COULD use it as an opportunity to do some research about why the customer was leaving because it may give her ideas for changes that would make her business stronger overall.

I’m glad to hear you won’t want to “rescue” …. I think your approach is right (to gracefully release them), but do think it’s a great idea to learn what we can from lost customers to see if there’s an insight that helps us grow/improve.

Please keep your feedback coming!

Michele

]]> By: Debbie Ruiz http://janeoutofthebox.com/blog/how-will-you-respond-when-a-customer-threatens-to-leave-part-1/comment-page-1/#comment-181 Debbie Ruiz Thu, 02 Jul 2009 13:13:22 +0000 http://janeoutofthebox.com/blog/?p=204#comment-181 As a Tenacity Jane, I disagree with what our "jane" would do. I wouldn't try to rescue a customer who want's to go somewhere else. I would however let the customer know if they're not satisfied with their new products or service I will still be here and they'll be welcome to come back. As a Tenacity Jane, I disagree with what our “jane” would do. I wouldn’t try to rescue a customer who want’s to go somewhere else. I would however let the customer know if they’re not satisfied with their new products or service I will still be here and they’ll be welcome to come back.

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